Support Services

Vigilent offers a range of support services to meet your facility’s needs. We recommend that you select a support agreement to provide you with the assurance that resources will be available to keep your site up and running at full performance. Support is also available on a time-and-materials basis under the Basic Support program that comes with every system.

Warranty Support

All Vigilent systems include one year of Basic Support Service, access to online technical resources, and a one-year limited warranty that provides for mail-in repair or exchange of defective modules. We recommend enhancing coverage with Standard Support for mission-critical applications.


Visit the FAQs page for answers to many of your technical questions. For a more extensive list of FAQs and trouble-shooting tips, visit our Support Center.

Support for Current Customers

You can find user guides and release notes in our Support Center.  For assistance with the login process or if you have forgotten your password, please call customer support at +1 800 549 4079. Or you can email