Support Services

Vigilent offers a range of support services to meet your facility’s needs. We recommend that you select a support agreement to provide you with the assurance that resources will be available to keep your site up and running at full performance. Support is also available on a time-and-materials basis under the Basic Support program that comes with every system.

Warranty Support

All Vigilent systems include one year of Basic Support Service, access to online technical resources, and a one-year limited warranty that provides for mail-in repair or exchange of defective modules. We recommend enhancing coverage with Standard Support for mission-critical applications.

Support for Current Customers

You can find user guides, release notes, and many other useful resources in the Vigilent Support Center. To contact our Customer Support team, please email or call our Service Desk at +1 800 549 4079 or +1 510 370 3201. You can also file a request for support via the Vigilent Service Desk.